How will I know when I have received new mail?

Before you start, you will need:

• An active MyRelayHQ  account with Mail Forwarding or Registered Agent services.

• A valid email address verified in your User Profile.

• Notification permissions enabled.

Step-by-Step Instructions:

1. Log in to the MyRelayHQ  dashboard.

2. Click on the Settings menu > Notifications.

3. Ensure the toggle for "New Mail" is set to On.

4. Check your email inbox for a message with a subject line similar to: "New Mail Received for [Company Name]."

5. If you manage multiple companies, look for the Company Name in the email body to identify which entity received the mail.

What to expect: The system triggers an automated alert the moment our intake team completes the digital scan of your document. You should expect an email notification within minutes of the scan appearing in your digital Mailroom. This is expected behavior for the portal, but not a guarantee of delivery if the notification is blocked by corporate firewalls or "Promotions" folders in your email client.

How the Alert Looks: The notification email will typically include:

• The Company Name that received the mail.

• The Date and Time of receipt.

Related Articles:

• Managing Notification Preferences for Multiple Companies

• How do I access my mail in the portal?

• Notice Overview: What types of compliance alerts will I receive?